Effective as of: March 31, 2020

Return policy

General

Due to the nature of our products (vegetables), we are unable to accept returns. All sales are final. Please ask any questions you might have before you purchase. Inspect what you purchase to make sure it is what you want and that it is of good quality.

This is a general outline with some specifics, which should give you an idea. If it is not listed here, then it does not mean that it is excluded. We get hardly any complaints, but it does happen. Nine of ten times it is user neglect after it has been taken home. I repeat, and repeat again, at that point, it is not our responsibility. Our responsibility is to sell you the highest quality product/vegetable, and if for any reason this does not happen, we make it right. But it is also your responsibility to check that before you take it home. And if you forget something and aren’t taking it home, we might replace it if we catch it and remember you, or not, if we don’t know who left it. Please make sure you leave with everything you bought.

If there is a problem with something we have no control over, like Watermelon, for example, we will be happy to offer a replacement as long as available. This applies to melons that we guarantee, mostly. This works on a trust base, so please do not bring the product back, unless instructed to. However, we are also aware of the probabilities, and if someone claims that the third or fourth Watermelon is no good, we reserve the right to doubt that and not offer more replacements or ask you to show us. Yes, this has happened.

And if all your items from a shopping trip got forgotten in the car, maybe underneath something heavy, and they are now bad and flat… we reserve the right to not replace those. Especially if it’s 3 weeks since you purchased them…just for example…

If you order bulk for canning/freezing, we go through a lot of trouble to make sure you can pick it up when you have time to process said item/s. We also provide you with the highest quality items and show you open boxes, including what’s under the top layers. We got burnt often enough ourselves. You are welcome to check everything yourself. When these items leave here, our responsibility ends. We sold you a good, high-quality product. We also expect you to process these items in a timely manner, as in right away, within a day or two.

We are also absolutely not responsible for what you do with produce, or how you process it. If you have jars exploding, for example, it is due to improper canning practices and has nothing to do with our tomatoes. We highly recommend USDA Publications USDA Complete Guide to Home Canning, 2015 revision for tested recipes as well as instructions.

The quality of vegetables does deteriorate with time. This is a well-known fact. Storage conditions matter as well. And while our vegetables last well, I’m often amazed from what I hear, it is not indefinitely. They are not chemically treated and sprayed and waxed and all that nonsense… there is a good chance, that is why you bought them here.

All complaints need to be made within 2-3 days of purchase, since the shelf life of fresh produce is limited.

However, all that said, if you do encounter problems we do want to hear about it if you have questions or want to troubleshoot what went wrong. We might even replace some of it, because things do happen, and we do want you to be happy and satisfied with your purchase. This applies to legit complaints. Sometimes nobody could have known that something had gone bad on the inside. Also, please share these things without hostility. Nobody enjoys getting attacked. And if you’re doing it because you want free stuff, don’t…. You have a better chance by being nice. Besides, we even have free stuff if someone is in need.