Effective as of: March 31, 2020, Updated 2-25-2025

Return policy

Due to the perishable nature of vegetables, and health concerns, all sales are final. We encourage you to ask any questions and carefully inspect your purchases at the time of pickup to ensure they meet your expectations. "All products are sold 'as is' without warranties of any kind, either express or implied."

Quality Assurance and Replacements

We take pride in providing the highest quality produce. If we anticipate any potential issues with an item, we will inform you and often offer a discounted price or extra quantity, usually both. Please note that these discounted items are excluded from our replacement policy.

We will not take anything back, because this would obviously be a health concern. We’re sure you appreciate this as well.

While complaints are rare, we understand that issues can arise. If you discover a problem shortly after purchase, please contact us within 2-3 days. We will do our best to address your concern, which may include replacing the item if available or offering an equivalent product. We have a no-money-back policy.

Please be aware that we cannot replace items left behind at pickup or items that have deteriorated due to improper storage or handling after you have taken them home.

Bulk Purchases for Canning/Freezing

For bulk orders intended for canning or freezing, we will schedule a pickup time that aligns with your processing schedule. We provide high-quality produce and encourage you to inspect your items thoroughly at pickup. Once these items leave our care, we are not responsible for their longevity. We expect them to be processed promptly (within a day or two) and stored properly. We always advise this at pick-up to make sure this is understood.

We are not responsible for the outcome of your processing methods. For reliable canning information, we highly recommend the National Center for Home Food Preservation. You can find more preserving info on our page “Favorite Recipes” or just ask me.

Watermelon Guarantee and Trust

We stand behind the quality of our melons and may offer replacements for issues beyond your control, as long as they are available. However, we also rely on your honesty and reserve the right to decline further replacements if we suspect abuse of this policy.

Addressing Concerns and Maintaining a Positive Relationship

We understand that unforeseen issues can occur. We encourage open communication and appreciate the opportunity to troubleshoot any problems you encounter. We strive to maintain positive relationships with our customers and may offer replacements in exceptional circumstances.

Please share any concerns respectfully, as hostility is counterproductive. We are committed to providing fair and honest service and even offer assistance to those in need.